Balmaha Lodges:A Review

We stayed at the lodges last week, here is my trip advisor review… please ignore grammatical mistakes etc but I am seething with rage due to how we were treated by the management.

pic courtesy of tripadvisor

We stayed at the lodges last week and had booked back in July as we wanted a nice place to celebrate our young cousin turning 18. 
Upon arrival, we were met by the manager Lillian and another member of staff. They were unable to find our booking at the start but tracked it down a few minutes later. The booking was made with a family members credit card who would be along later, after work. 

We were told that the balance needed to be paid and that they would “just take it as long as you could sign it on their behalf”. I did this and when the other member of staff was processing the booking, she had absolutely no idea on the price and almost charged us double until I corrected her. 

We were told very sternly that the hot tub required vacating by 10pm and that no glasses were to be taken in which was completely understandable. However, being told this by the manager, I felt that I was in school again and felt she was very condescending bearing in mind that the youngest member of our small party was 11, the oldest in her 50’s and the majority were mother and daughter. 

When we got into the lodge, we were impressed by the cleanliness and would have recommended people to stay here.. that was until after we had checked out and the accusations and lies came through with additional charges for supposed damage.

Before I explain what happened and despite us letting one or two things go, I have to say that there were things which couldnt be ignored.. There wasn’t enough cutlery, glasses, plates, the heating made so much noise throughout the night that it kept everyone awake and there was no one to speak with on check out, and there was a broken window handle with no light on the cooker hob which meant when cooking, we had to use the torch from our phone. Some of the dishes were also dirty and there was a lot of dust. On the welcome email on booking, it stated that there was shower gel and shampoo… unfortunately not in the shower!

We still had a lovely night though as a family despite this and we did vacate the hot tub by 9pm. At this time it was noted that the manager was leaving despite saying that she would be on until 10:30pm but if we had an emergency it would need to be a good one as she stayed 30 mins away!

During the night, my 11 year old was unwell and had vomited but it was cleaned, with windows left open over night and when clearing the lodge out. This was going to come back and haunt us apparently…

We had checked out, went home and then came together again on Saturday evening where I received an email saying that they had charged us for cleaning and a broken drawer. We responded with shock as no one broke anything and the vomit was cleaned from the bathroom.

I was told that “The document that was signed by the guest who checked in on your arrival clearly states that any damages occurred during your stay will be deducted from the card”. 

No, this was most certainly not the case. I was not told that this was a disclaimer but I that I was signing for check in. I was signing for another persons card… I asked on many occasions for proof of this drawer being broken and was never provided with it. My picture of that drawer is included. We also asked for the bill of repairs as it was stated the £50 for cleaning the odour of vomit and repair to the drawer.

This was another response to a query in relation to signing on behalf of the card owner, “The reason you signed the check in document was that the original person that made the booking was not present yet. We usually take full payment on arrival before guests can check into there lodge and it was the guest that signed the check in document called the guest that made the original booking and told us to go ahead and take payment so we could check 
you in.” I did not make any call to the card holder as stated, and this can be proven via mobile phone records. 

Another inconsistency is referring to the cost of repairs..”Dear Angeline, The £50 that was deducted from the guests account that booked the lodge does not cover the damage that has been done to the lodge or the extra cleaning that was needed done.” Sorry, what? But you said this: “Due to the damage to the kitchen drawer and also extra cleaning charges for sickness in Lodge 7, we have deducted a further £50.00 charge due to this“, I’m quite confused about this email and her contradiction.

Here is the kitchen drawer in question

Once Lillian decided that I had proof of everything that was lied about, she then decided that she would no longer converse with me. This is pretty poor customer service Lillian. I asked again for proof of damage, the bill and also for info so that we could discuss this with the owner. All of this was ignored. I also note from a previous guest that this isn’t the first time that she has lied, and the proof was recorded via his mobile phone.

A few days later, I called the lodge and I was able to speak with the owners wife who really was lovely. She listened and said that she had heard bits and pieces and that she couldn’t comment until speaking with the manager which I felt was fair, as there are two sides and she hadn’t seen the emails exchanged. She said that she would take my number and have her husband call me that evening. 4 days later, I’m still waiting. 

Whilst we understand that running a business is time consuming, I think 4 days is more than adequate to contact a paying customer.

As no one will return calls or emails, we have decided as a family to take things further. We explained that we would do so and made no attempt to add reviews, and gave them the benefit of the doubt. Unfortunately we are too kind and we now have no choice but to warn folk against booking in what is lovely accommodation. 

As an aside, I noticed damage to the hot tub cover from lodge 7 and saw in a previous review that another guest was charged £150 and accused of causing that damage. It’s still broken… so theypaid for nothing..I was told by the owners wife that they decided not to repair the covers anymore due to the hassle. It also states in other reviews from other guests about the poorly stocked kitchen which they haven’t obviously taken note of and when asking Lillian about this in another email, she stated that the kitchens are fully equipped… There aren’t even any tea towels to dry dishes with! 

Anyway, I realise that this is war and peace but I don’t want anyone else being party to such horrible treatment. The money we paid could have had us be elsewhere and hassle free. Thanks for ruining the memories of what should have been a memorable ocassion. It could still be a lovely place if you could employ a manager that doesn’t lie.

Scotland-The Beautiful Staycation

Scotland is my home and has been for over 20 years but it was not where i grew up or where I was born. Its is my husbands place of birth and also my kids, close friends and My mother.. but not my father or sisters.

I made the decision to come here when I was 15, from my home in Canada and I don’t regret it but would love to one day return to my place of birth for a while and show my kids when they are old enough to understand and appreicate it for the beautiful place that it is. I hope that this day comes sooner rather than later, although both children have been over but they are too young to remember it unfortunately. Until then, we have my second home and their first, to experience and live in.

I am very much in love with Scotland and its people, but certainly not the weather but I think the other two outweigh that and I want to take some time this summer to explore the places that I still haven’t been too and also re visit the places I have spent time in and loved.  One of these places would be Stornoway. This is the most beautiful Island with equally beautiful people and we are lucky enough that we have many friends up in this part of Scotland that we can visit and stay with.

It was never unusual for me to pack thunderpants into the car at 05:00am , to catch the Ullapool to Stornoway at 10:25 and drive the 200+ miles just to go and visit friends for a few days whilst the husband stayed in Glasgow to work but I ama bit of a free spirit and spontaneous , so it was never anything that took much planning.

Their beaches are some of the mid stunning that I have ever had the pleasure of seeing, better and more beautiful than those abroad. They aren’t overcrowded at all and it’s not unusual to just outch

The drive up North never gets old with me and I never tire of the views at all. I wish that I could spend a bit more time in the smaller towns like Kingussie, Dingwall, Gairloch and head up even further to Achiltibuie and the Summer Isles.. we spent some time there visiting my sister when she was working up in one of the hotels and it was absolutely stunning. I always wanted to be one of those families who could tour the North in a motorhome and just decided on a day to day basis, what to do and where to go.. no agenda as such but a relaxed time taking in things like views, food, getting a feel for the town and people and enjoying the experience.

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